Why is my transfer on hold or under review?

Last updated: October 30, 2026

Occasionally an incoming or outgoing payment is held for a short compliance review before it completes. This is a standard part of keeping your account and the banking system secure, and most reviews are resolved within a day or two once we have the information we need.

Why do payments get reviewed?

Meow and our partners review certain payments to confirm they match your business's normal activity. A review can be triggered by things like:

  • A payment that is larger than your usual activity

  • A new sender or recipient

  • An international payment or a payment to or from a new country

A review does not mean anything is wrong. It simply means a little more context is needed before the funds are released.

How will I know if my payment is under review?

The payment will show as Pending in your dashboard, and our team will reach out by email (from support@meow.com) with the specific questions.

What information will I be asked for?

Most reviews ask two things:

  1. The purpose of the payment: what the funds are for and how they will be used.

  2. The source of funds: where the money came from, with supporting documentation such as a bank or investment statement, an invoice, a receipt, or a contract.

How do I respond?

Reply directly to the email from our team with your answers and attach the documents requested. We review your response and handle the rest.

Respond as soon as possible. A full, clear answer the first time is the fastest way to get your payment released.

How long does the review take?

Once a complete response is submitted, most payments are released within 1 to 2 business days. Reviews submitted outside U.S. banking hours or on bank holidays may take longer. See Holidays and bank closures.

Tips to avoid delays

  • Use a clear payment memo or reference that describes what the payment is for.

  • Keep invoices and contracts for large payments handy.

  • Let us know in advance about unusually large incoming or outgoing payments by contacting Meow support.

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Need help? Contact us at support@meow.com or through chat in your dashboard.