Context

Sometimes user invitations may expire, get lost in spam folders, or fail to deliver properly. When this happens, you may need to resend the invitation to ensure the user can access your account.

Answer

There are several ways to resend an invitation depending on your situation:

For expired or undelivered invitations

1. Delete the existing pending invitation for that user

2. Send a new invitation to the same email address

If the invitation checkbox is not working

If you're experiencing technical issues where the invitation system isn't responding or loading indefinitely, try refreshing your browser and attempting the invitation again.

If emails are not being received

Ask the recipient to:

1. Check their spam/junk folder for emails from your platform

2. Add info@meow.com or *@meow.com to their email server's whitelist

When to contact support

Contact support if:

• The user shows as already accepted but doesn't appear in your user list

• You're getting hard bounces when sending to valid email addresses

• The invitation system is experiencing technical difficulties

• You need to change account ownership or add users when the original admin is no longer available

Remember that invitations are tied to specific email addresses, so make sure you're sending the invitation to the correct email the user intends to use for their account.