My login is blocked or my account says "setup incomplete" — what should I do?

Last updated: April 10, 2026

If you're having trouble logging in or see a message like "account setup incomplete," here are the most common causes and how to resolve them.

"Account setup incomplete"

This message usually means one of the following:

Your application is still under review. Account applications typically take 1–2 business days to process. If you applied recently, your account may simply not be approved yet.
A required step hasn't been completed. This could include identity verification (KYC), consent agreements, or a missing document. Check your dashboard or email inbox for any outstanding action items.
You've inadvertently started a new account signup instead of logging into an existing one. If you're an existing Meow customer and used a new-account flow by mistake, contact support to restore access.

If you're unable to log in at all:

Check your email for any messages from Meow about your account status or required actions.
Try resetting your 2FA if you've recently changed phones or lost access to your authenticator app. See How do I reset my two-factor authentication (2FA)? for instructions.
Contact support at support@meow.com with your registered email address and a description of the issue. Our team can review your account state and restore access.

Most applications are reviewed within 1–2 business days. Complex entity structures or additional documentation requests may take longer. See How long does it take for my business account application to be approved? for more detail.