Why did my Plaid verification fail, and what do I do next?

KYC (Know Your Customer) is a federal identity verification requirement that all financial institutions must complete before opening an account. Meow uses Plaid to verify the identity of individuals associated with each business application. If verification fails, your application cannot be approved until the issue is resolved.

Why does KYC fail?

The most common reasons include:

• The name, date of birth, or address on your ID doesn't exactly match the information submitted in your application

• Your government-issued ID is expired, damaged, or not clearly captured

• The ID document type is not accepted (see accepted types below)

• The person completing verification is not listed as an authorized representative or beneficial owner on the application

• The photo or selfie submitted during verification is unclear or doesn't match the ID

What ID documents are accepted?

Meow accepts the following for identity verification:

• U.S. Driver's License

• U.S. State-issued ID card

• U.S. Passport or Passport Card

• Foreign Passport (with a valid visa for non-U.S. residents)

What should I do if my KYC fails?

Contact Meow support at support@meow.com or through the chat widget on your dashboard. Our team will review your application and let you know the specific reason verification failed, and whether you're eligible to re-attempt.

In most cases, you'll be given an opportunity to re-verify. When you retry, make sure to:

• Use a valid, unexpired government-issued ID

• Ensure your photo ID is well-lit and all text is clearly readable

• Make sure the information you enter matches your ID exactly (including middle names or suffixes if present)