Context

After submitting a business account application, customers often see a status message indicating "Your application was received" or "We're processing your application" and want to know when they can expect approval and access to their account features.

Answer

Application review times can vary depending on a variety of factors, and we cannot provide a specific timeline for approval. Our review team processes applications as quickly as possible, but some applications may require additional review time.

What affects review time:

• Type of business and industry

• Completeness of application materials

• International applications may take extra time for compliance review

• Current application volume and backlog

What to expect during the review process:

1. Our team will reach out via email if they need any additional information or documentation

2. You'll receive an email notification once your application is approved or if there are any issues

3. If approved, your account features will be enabled and you'll be able to access them in your dashboard

What you can do:

• Ensure all required documentation is complete and accurate

• Respond promptly to any requests for additional information

• Contact support if you have urgent business needs or time-sensitive requirements

Our support team can escalate urgent requests to the review team, but cannot guarantee specific approval timelines. We appreciate your patience as our team works through the application review process.