Context

If you've gotten a new phone, lost your device, or your authenticator app was deleted/reset, you may no longer have access to the codes needed for two-factor authentication on your Meow account. This prevents you from logging in or completing transactions that require 2FA verification.

Answer

To reset your 2FA and set it up on your new device, you'll need to complete an identity verification process. Here's how:

1. Notify support - Let our support team know so they can reset your 2FA on the backend.

2. Complete identity verification - You'll receive a Plaid verification link from our support team that looks like this: https://verify.plaid.com/verify/idv_[unique_id]. This will require you to take a photo of your ID and a selfie to verify your identity.

3. Log out and log back in - After support confirms your 2FA has been reset, log out of your Meow account completely and then log back in.

4. Set up 2FA on your new device - Go to https://app.meow.com/settings/account where you'll find a QR code to scan with your authenticator app (Google Authenticator, Microsoft Authenticator, etc.).

Important notes:

• Meow currently only supports one 2FA device at a time

• SMS-based 2FA is not available for security reasons - you must use an authenticator app

• If you don't see a QR code after logging back in, try logging out and in again

If you're unable to complete the identity verification or encounter any issues during setup, contact our support team at support@meow.com for assistance.